bajie Privacy Policy

1 Types of Information Collected

bajie collects various types of information needed to ensure service quality, manage accounts and maintain security. This information falls into two main categories.

1.1 Information You Provide Directly

Information you provide yourself during registration, verification and transactions:

• Full name and date of birth (for age verification — only users aged 21+ may use the Platform)
• Mobile number and email address
• bKash, Nagad, Rocket or Upay account number (for deposits and withdrawals)
• Identity document details (at required verification stages)
• Content of messages sent via live chat or email

1.2 Automatically Collected Information

Certain information is recorded automatically while you use the Platform:

• Device type, operating system and browser version
• IP address and approximate geographic location
• Which pages were visited on the Platform and how long was spent on them
• Game session logs and betting history
• Information obtained from cookies and similar tracking technologies

2 Purposes of Using Information

bajie uses your information only for specific and legitimate purposes. No information is processed for unrelated purposes.

2.1 Account and Service Management

• Creating, verifying and keeping accounts secure
• Processing deposits, withdrawals and other financial transactions
• Providing bonuses, promotions and VIP benefits
• Contacting you for customer support

2.2 Security and Fraud Prevention

• Detecting unauthorised access and suspicious transactions
• Preventing the creation of multiple accounts
• Maintaining the overall security of the Platform

2.3 Ensuring Responsible Gaming

By monitoring user gaming behaviour, bajie is committed to providing services responsibly. We arrange support when unusual or harmful behaviour is detected. You can find more details on the Responsible Gaming page.

2.4 Service Improvement

• Improving Platform performance and user experience
• Making data-driven decisions when adding new games and features
• Sending relevant promotional messages (if you have given consent)

3 Data Storage and Protection

bajie gives the highest priority to protecting your information. Multiple technical and administrative measures have been put in place for this purpose.

3.1 Technical Protection

• All data is transferred using SSL (Secure Socket Layer) encryption
• Stored data is protected with industry-standard encryption methods
• Regular security audits and system updates are carried out
• Restricted access — only authorised staff can view necessary information

3.2 Retention Period

Information is retained for as long as the account remains active. Even after an account is closed, financial transaction records may be kept for a set period to meet applicable legal obligations. Beyond that, unnecessary information is securely deleted.

4 Sharing Information with Third Parties

bajie does not sell your personal information or transfer it to third parties for commercial purposes. However, limited information may be shared in certain specific cases:

4.1 Service Providers

Minimum necessary information is shared with trusted partner organisations for payment processing (bKash, Nagad, Rocket, Upay), game software providers and technical infrastructure management. These organisations are required to use the information only for the designated service.

4.2 Legal Obligations

bajie may be required to provide information to authorities under a court order or applicable law. In such cases, only the necessary information is provided.

4.3 Business Changes

If a structural change to the business occurs (such as a merger or acquisition), users will be notified in advance and the terms of this Policy will remain in effect.

5 Cookies and Tracking Technologies

bajie uses cookies and similar technologies to keep the Platform functioning properly and to improve your experience.

5.1 Types of Cookies

• Essential cookies: These are required to keep login sessions active and ensure security — the Platform cannot function properly without them.
• Performance cookies: Used to analyse which pages are used most and to improve Platform speed.
• Preference cookies: Remember your language and other preference settings.

5.2 Cookie Controls

You can disable or delete cookies from your browser settings. However, disabling essential cookies may affect core services including login and payments.

6 User Rights

Every user registered at bajie has the following rights regarding their own information:

• Right to access: You may request to know what information bajie holds about you.
• Right to correction: You may request that incorrect or incomplete information be corrected.
• Right to deletion: Subject to meeting certain conditions, you may request that your information be deleted (except information subject to legal obligations).
• Right to object to processing: You may withdraw consent for marketing communications.
• Data portability: You may request a copy of your information in a structured format.

To exercise these rights, contact bajie's customer support team directly via live chat or email. You can also visit our About Us page to learn more about us.

7 Protection of Minors

bajie strictly refrains from providing services to anyone under the age of 21. Age is verified at the time of registration, and if an account holder is found to be under 21, that account will be suspended immediately and the related information will be deleted.

If you suspect that a minor is using the Platform, please notify our support team immediately.

8 External Links and Third-Party Services

If the bajie Platform contains links to third-party websites, those websites are governed by their own privacy policies. bajie is not responsible for how those external sites collect or use information. It is recommended that you read the privacy policy of any external service before visiting it.

9 Changes to This Policy

bajie may update this privacy policy from time to time in response to business changes or legal requirements. If there are significant changes, you will be notified at your registered email address or through the Platform.

The date of the change will be noted in the "Last updated" section at the top of this page. Continuing to use the Platform after any changes will be taken as your agreement to the updated policy.

10 Contact

If you have any questions about this privacy policy or wish to make a request regarding your information, please contact bajie's customer support team:

• Live Chat: Chat directly 24/7 from any page on the Platform — support is available in both Bengali and English.
• Email: [email protected]

For general questions, check our FAQ section — it covers many questions about accounts, payments and gaming.